Store Policies / Shipping Methods
Because of distribution logistics, some products are only available in the United States, while others are only available in the European Market. We offer 'FREE SHIPPING' throughout the US, Germany, Austria, Netherlands, France, Luxembourg and Belgium.
If you are located outside these countries, we are glad to send you a shipping estimate for your location upon request, and will do our best to find solution for any location. - Mahalo for understanding. International Buyers are responsible for all customs fees, taxes, or receiving fees incurred. Buyers are responsible for knowing and abiding by any import restrictions to their country. - If your country is not listed in our shipping policy, please contact us and we will access the individual shipping cost to your desired shipping address.
Refunds and Exchanges
Every order is custom printed, after you placed the order. Therefore we can only issue refunds and/or exchanges if there was an error on our part, or we shipped the wrong item. Of course we are always open to find a solution for you, it is our interest you stay happy. Mahalo for understanding, we appreciate your interest in our artwork.
What to do - in case the Artwork arrives damaged
Step 1 – Within five (5) days of your merchandise delivery date, please eMail your order information to email@example.com, specify the reason for wanting to return the work of art.
Step 2 - Save original packaging!
Step 3 - Take photos of damaged artwork and packaging and eMail these photos to firstname.lastname@example.org.
Step 4 – We will contact you to discuss the next steps.
Mahalo for your understanding and patience.
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